QuickBooks also has a very vibrant community, which is a great place to head for if you want to see what others are talking about, or ask a real time user how to do something. The QuickBooks Live Bookkeeping option is another angle worth looking at if you’re going to need more help as this will keep you connected with an accountancy expert. There are several language options available depending on your location. English is available for users in the UK, US, India, Australia, Singapore, Malaysia, South Africa, UAE and Ireland.
Their protocol for providing support is annoyingly bureaucratic – they have elaborate validation criteria even for simple questions that do not involve private data. They do not seem to have any initiative to solve the customer’s problem – if it’s not in their script, they do not venture to help. Speaking to a supervisor is out of the question as none is available most of the time.
There is no direct number to call for tech support, and techs cannot transfer you to a supervisor. Only callbacks are done…at least they are SUPPOSED to be done. I keep being told the issue is fixed, whoever it belonged to, or it will be fixed (“give it another 3-5 days), a supervisor will call you (“give it hours”). I have NEVER been so frustrated, exasperated, and angry at a customer service department in my 20 years of being a business owner. PCMag.com is a leading authority on technology, delivering lab-based, independent reviews of the latest products and services. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology.
We have added more information about QuickBooks, including packages, features, products, and comparisons with top accounting software competitors. Startups and small businesses can begin with the Simple Start plan, which supports a single user and runs $15/month for the https://simple-accounting.org/ first three months, with regular pricing of $30/month thereafter. The Essentials Plan, which supports three users, is $27.50 for three months, then $55/month. The Plus plan, supporting up to five users, is $42.50/month for three months, and then doubles to $85/month.
What businesses is QuickBooks Online right for?
If you’re seeking a lower QuickBooks Online price, the vendor periodically offers promotional discounts for each one of its monthly plans, so make sure to check its pricing page. Kylie McQuarrie has been writing for and about small businesses Quickbooks Online Review since 2014. Currently, she’s Business.org’s accounting and payroll staff writer. Her work has been featured on SCORE.org, G2, and Fairygodboss, among others. For a one-time $50 fee, a bookkeeper will walk you through the entire setup process.
The navigation system that QuickBooks Online Plus employs rarely—if ever—causes confusion. Once you click on a link in the navigation bar, you usually find another series of navigation links that divide that area’s functions into subsets of tools and data. For example, if you click Sales, you see multiple options. The first one is a sales overview that displays deposit and invoice charts and miscellaneous links to additional setup tasks, as well as a few shortcuts to transaction screens.
The user interface is not as functional as the prior version. The previous version was not integrated with Quickbooks very tightly but was more functional for payroll purposes. The Sales module is the busiest set of screens in Intuit QuickBooks Online, and understandably so. Small businesses need detailed, up-to-date information about the changing status of their sales efforts. You can select a subset of those transactions and complete batch actions, like printing packing slips or sending reminders. You can also filter the customer list and access the underlying transactions. The final two columns in the table display the entry’s status and a link to any related actions, like Receive Payment or Send Reminder.
Sign up for Lab Report to get the latest reviews and top product advice delivered right to your inbox. The Expenses/Vendors screens work similarly, though they relate to transactions like purchase orders and bills. QuickBooks Online has converted this opening screen into two tabbed pages. The first tab is labeled Get Things Done and it shows a series of graphical flow charts that illustrate a typical workflow for a small business. It’s divided into Money in, Money out, and Accounting and reports.